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Back in the day, companies used to make a ton of cash by charging customers high shipping fees. Customers thought that those costs were simply what Fedex or UPS charges to ship that item. But as consumers have become more savvy and so many retails are now offering FREE Shipping, those days of easy profits are long gone.
But the good news is that Free Shipping can lead to huge increases in sales and the long term value of each customer. So you might lose a few bucks on free shipping today, but the long term profits of acquiring that customer will more than pay for itself.
Below the infographic, check out some summary points that are pretty powerful.